Emergency Accomodation
Safe beds tonight. Sustainable futures tomorrow.
Provide safety, dignity and pathways out of homelessness
Access the measurement and accountability tools you need to provide emergency housing to people experiencing homelessness. This toolkit is designed for night shelters, hostels and emergency accommodation services that offer immediate safety and basic needs to rough sleepers and people in housing crisis.
Connect the actions you take to the difference they make
Provision
What you do - the services and support delivered
E.g. Bed nights providedDemographics
Who you reach - engagement and demographic tracking
E.g. New versus Returning residentsReaction
Immediate changes experienced during emergency accommodation stay
E.g. Mental wellbeingBehaviour
What happens at the point of exit
E.g. Referrals madeImpact
What happens to the person several months later
E.g. Current housing statusQuantify every aspect of your impact
Emergency Accomodation: + Use this impact framework
Measure what matters at every stage of the journey
Get started with surveys written for this kind of work. Use the ready-made version, adapt it if you want or write your own surveys from scratch.
Baseline Assessment (Within First Week)
Fill this in within the first few days of arrival. This survey can be completed by the resident themselves or as an 'interview' conducted by a member of your team.
+ Use this survey
1-Month Follow-Up (Optional)
Track the extent to which housing has been sustained. This could be filled in via a phone call or by sending the survey via SMS or email.
+ Use this survey
Recurring surveys. Made manageable.
With Makerble® it’s easier than ever to gather all the insights you need to change lives, drive growth and spark transformation.
Understand how people’s answers change over time
Whether you survey once or at regular intervals, you can easily compare trends, spot changes and measure longitudinal impact across individuals or groups.
Send surveys out automatically using Automations
Set rules that trigger surveys automatically - when someone joins a programme, attends an event or reaches a key milestone. Initiate follow-ups, send reminders and personalise survey journeys to keep participants involved throughout.
Import previous survey responses with ease
Bring your survey history with you. Makerble lets you upload legacy data from spreadsheets or other platforms - and even link it to individual profiles in your CRM. That means no disruption, just continuity and deeper insight.
Survey offline and on the go
Use tablets and smartphones to record survey responses even without an internet connection - all results sync to the cloud automatically whenever you have an internet connection.
Your Impact Playbook
Learn from others' mistakes and benefit from practical, crowdsourced strategies that help you achieve this toolkit's outcomes.
Quick-start guide for emergency accommodation providers Create your Project (e.g., "Winter Night Shelter 2026" or "Emergency Beds Service")Import the Impa...
How to interpret and report on exit destinations Supported housing/hostels (most common positive move-on)Private or social housing (excellent outcome, rar...
Balance data collection with crisis response People arriving at emergency accommodation are often in acute crisis. They may be: Exhausted, cold, hungryI...
Realistic expectations and strategies for post-exit contact People move frequently and don't update contact detailsPhone numbers change or run out of cre...
Measuring success in short-stay services People may stay only 1-3 nights. How do you measure impact? (Measure THIS)Bed nights provided (every night off...
Don't just measure change. Accelerate it.
Measuring your impact is only half the battle. To help you improve your results, every Toolkit™ comes with an integrated Impact Playbook.
Learn from what works
Access a library of proven practical strategies designed to help you achieve these outcomes. Find examples of what's worked in other organisations and stay up-to-date on best practice.
A safe space to share ideas
Cultivate curiosity, knowledge-sharing and openness to new ideas across your team. Your colleagues can share their own suggestions, improvements and reflections that are tagged to specific outcomes.
Helpful suggestions, right where you need them
Provide colleagues with timely relevant guidance that's specific to each contact, client or beneficiary they're working with. Ideas are tagged with demographic characteristics and specific outcomes or indicators - which means that your colleagues will only see suggestions that are suitable for the person they're working with.
Create your own Best Practice playbooks
Curate ideas into Collections that are themed around particular topics or ways of working. Pick from the public library as well as ideas contributed by your team based on their own expertise or lived experience.
Every impact KPI you need to track. Organised in one place.
Work with our library of metrics or create your own
Change in Potential
Change in Behaviour
Change in Behaviour
Change in Behaviour
Change in Quality
Metrics that link your work to your impact
Report results in an instant. Spot gaps quickly and make data-driven decisions based on live information.
Quantify the difference you make
Track impact using stories, surveys, imported spreadsheets or API integrations. Keep everything in one place - numbers, narratives, media and more.
Visualise progress geographically
Plot your impact on a map - from heatmaps showing aggregated change to location pins on individual stories and projects. A powerful way to see gaps, strengths and reach.
Calculate Economic Impact
Define your own multipliers, proxies and financial values. Makerble® automatically calculates the Social Value, SROI or Economic Impact of the outcomes you’re delivering based on the numbers you enter. No third-party subscription needed.
Import results from spreadsheets
Record impact stats and stories directly. Pull in results from spreadsheets, forms or other tools. Connect to to other systems for seamless continuity using APIs and integrations.
Bring it all together with a Toolbar™
Stay organised with a helpful set of shortcuts that put everything you need just one click away
This collection is paired with the Emergency Accommodation Toolbar™
Structure where you need it. Flexibility where you want it.
Organise your impact the way you want to. Use Projects to keep things separate, then group results together with an Album.
Projects
Powerful enough for reporting. Simple enough for day-to-day. Projects are the container for each cohort, service or programme you manage. Each project houses a set of contacts (e.g. people attending the same training course) as well as all the related case notes, survey responses and event records.
Albums
Meet every reporting requirement. Albums combine results from several projects. (And each project can be part of as many albums as necessary.) Now you can summarise and segment your work in every way you need to, whether for a funder, partner, manager or stakeholder.
Apps
Customise your Toolbar™ to suit your needs. Add, move and rename Apps as you see fit. It’s your platform, make it your own.
Designer
Customise your system yourself at any time. Create new tools, surveys and forms using easy-to-use editors and assign them to the projects that need them. With Makerble, you're always in control with a platform that's future-proof.
In this toolkit
Homelessness Services Impact Toolkit | Track housing outcomes on Makerble® is a toolkit on Makerble. Introducing the emergency accommodation impact framework. Measure immediate safety, housing pathways and sustained outcomes for people experiencing homelessness. Dignity-preserving measurement... It brings together 31 surveys, frameworks, ideas and metrics.
Metrics
- Bed Nights Provided
- Breakfast Meals Served
- Lunch Meals Served
- Dinner Meals Served
- Support Sessions Delivered
- Assessment & Move-on Planning Sessions
- People Accommodated
- Average Length of Stay
- Support Engagement Rate
- New vs Returning Residents
- People have their basic needs met
- People access health and support services
- People are assessed and have a move-on plan
- People's immediate health and wellbeing stabilizes
- People move into safe, appropriate accommodation
- People have connections to ongoing support
- People feel more confident about their housing situation
- People sustain their housing
- People do not return to rough sleeping
- People maintain improvements in wellbeing
- People reduce their support needs over time
Surveys
- Baseline Assessment (Within First Week)
- Exit Survey
- 1-Month Follow-Up (Optional)
- 3-Month Follow-Up (Optional)
Ideas
- Setting Up Emergency Accommodation Tracking on Makerble
- Understanding Move-on Destinations and Success Rates
- Making Emergency Intake Trauma-Informed and Rapid
- Why Follow-Up is Hard (And How to Improve It)
- Demonstrating Impact When People Leave Quickly
Impact Frameworks
Ready to create lasting impact?
+ Use this free templateUnsure where to start or struggling to find a template that meets your needs?
Speak to one of our friendly experts or customise your platform yourself.
Start using Emergency Accomodation
Your projects are the way you connect related information: results, contacts, survey responses, events and more.